Privacy Policy

The Conrad Clinic (“The Conrad Clinic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, contact our practice, or otherwise interact with us online.

1. Scope

This Privacy Policy applies to information collected through the Conrad Clinic website and related online communications. It does not replace our Notice of Privacy Practices, which explains how we may use and disclose protected health information in connection with medical care.

2. Information We May Collect

We may collect the following categories of information:

Information you provide directly

• Name
• Email address
• Phone number
• Preferred contact method
• Information you choose to include in a contact form or message
• Parent or guardian information
• Limited patient-related information you voluntarily provide

Information collected automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• General website usage data collected through cookies or analytics tools

3. How We Use Information

We may use information collected through the website to:

• Respond to inquiries
• Communicate with you about our services
• Schedule or coordinate consultations, where applicable
• Improve website functionality, performance, and user experience
• Maintain website security
• Comply with legal, regulatory, or professional obligations

4. Website Forms and Sensitive Information

Please do not submit detailed medical information through general website forms unless we specifically request it through a secure method.

Our website is intended to provide information about our practice and a way to contact us. Submitting a website form does not create a physician-patient relationship and should not be used for urgent or emergency medical needs.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand website traffic.

We may use analytics tools, including Google Analytics, to help us understand general website usage. We seek to use these tools in a way that is consistent with applicable privacy obligations. We do not intend for website analytics to collect protected health information.

You may be able to limit cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. How We May Share Information

We may share information in limited circumstances, including:

• With website hosting, IT, scheduling, communications, or other service providers that support our operations
• With legal, regulatory, or governmental authorities when required by law
• To protect the rights, safety, and security of our practice, patients, families, or others
• In connection with a business transition, such as a merger, sale, or restructuring, if permitted by law

We do not sell personal information submitted through our website.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information collected through our website. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content practices of those third parties.

9. Children’s Privacy

Our website is intended for parents, guardians, and other adults seeking information about our practice. It is not directed to children under 13 for independent use. We do not knowingly collect personal information online directly from children under 13 through the public portions of the website.

10. Private Event Text Messaging

When The Conrad Clinic invites personally known guests to a private event, we may collect and use the guest’s name, mobile telephone number, invitation status, RSVP response, number of attendees, message history, and related delivery information.

We use this information only to:

• Deliver private event invitations;
• Record and manage RSVP responses;
• Send event confirmations, updates, or reminders;
• Respond to guest questions;
• Process opt-out requests; and
• Maintain the security and operation of our messaging system.

We may provide limited information to telecommunications carriers and service providers, including our messaging provider, when necessary to transmit and deliver messages or operate the event invitation system.

Mobile telephone numbers, text-message consent records, and related personal information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text-message originator opt-in information and consent records will not be shared with third parties for marketing purposes.

SMS consent is provided on a one-to-one basis to The Conrad Clinic. Mobile information, SMS opt-in data, and consent will not be shared with any third party or affiliate for marketing or promotional purposes.

Guests may stop receiving messages at any time by replying STOP. For assistance, reply HELP, call 480-903-3337, or email info@theconradclinic.com.

Text messaging is not guaranteed to be secure. Guests should not use event-related text messages to provide medical information or other sensitive information.

11. Your Choices

You may contact us to:

• Ask questions about this Privacy Policy
• Request that we update contact information you have submitted through the website
• Ask us not to contact you for non-essential communications

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

The Conrad Clinic
7970 E Thompson Peak Pkwy Suite 101
Scottsdale, AZ 85255
480-903-3337
info@theconradclinic.com